Get your customers To speak up.
Online reviews don't grow on their own. A customer who loved their experience with you needs a nudge at the right moment, through the right channel, with a process simple enough that they'll actually finish it. Without that nudge, reviews trickle in at random, usually from customers who had a strong reaction in either direction (usually the negative one). Whether you have no reviews, low reviews, or bad reviews, we can help you by giving them that nudge.
Here's a quick look at what you get with 72's reputation management service:
We keep every conversation in one place
Review requests, private feedback, and customer replies all live in a single timeline, so nothing falls through the cracks.
We ask your happy customers to speak up
We send the review request when the satisfaction is still fresh, not weeks later when the memory has faded.
We help you hear about problems first
When something goes wrong, we make it easy for a customer to tell you directly, so you have a real chance to make it right before it becomes a public review.
We show you how you stack up locally
You'll see how your business ranks in local search against the competitors nearest you, so you know your reputation work is actually paying off.
We watch every platform that matters
Google, Yelp, Facebook, and the review sites specific to your industry all get tracked from a single place, so nothing slips past you.
Set up once, running for good
We manage the entire system for you, so it keeps asking for reviews and tracking what comes in without you having to touch it again.
Psst... here's the secret to getting a lot of great reviews
Ask.
That's it.
That's the secret.
Organizations that get a lot of great reviews more often than not tend to do one thing that other businesses aren't: they ask their satisfied customers to leave them an honest review.
If you're a member of our online reputation management plan, we do all the heavy lifting for you. After someone does business with you, we reach out by email and text asking for a quick review. If they don't respond right away, we follow up automatically a few days later. You don't have to remember to ask, and neither do they.
72 Design Studio Reputation Management Service
We offer two ways to work with us, depending on how hands-on you want to be. Both include the same core system. The difference is who handles your review replies.
Not sure which one fits your business?
Let's talk about how hands-on you want to be, and we'll point you to the right reputation management service type.
What clients say
We'd love to have the opportunity to impress you next!
Get in touch with us
You don't need to know exactly what you want yet. You just need to know what problem your website should be solving. We'll take it from there.
Location
We are a modern team that collaborates remotely, with members in the United States and the United Kingdom.