Subscription & Cancellation Policy

Website Design & Subscription Services Policy

Overview

72 Design Studio offers one-time website design projects as our core service. Clients own their completed website outright upon final payment. In addition, we offer separate optional subscription services — including hosting, maintenance, and online reputation management (ORM) — which clients may add on independently based on their needs. These subscription add-ons are billed and governed separately from the design project itself.

By engaging our services, you agree to the terms outlined below, as applicable to the services you've selected.

One-Time Website Design Projects

Ownership: Upon final payment, you own the completed website design, code, and configurations delivered to you. This includes full rights to use, modify, host, and transfer the completed deliverables as you see fit.

Payment: Design projects are billed according to the payment schedule outlined in your service agreement, typically a deposit followed by milestone or completion payments.

Revisions: Included revision rounds are outlined in your service agreement. Requests beyond the agreed scope may require additional fees.

No Included Ongoing Services: One-time design projects do not include ongoing hosting, maintenance, or support. These are available separately as optional subscriptions described below.

Optional Subscription Services

Clients may separately subscribe to one or more of the following services, each billed independently on a monthly basis:

Hosting: Ongoing hosting of your website on our infrastructure.

Maintenance: Routine updates, security patches, and technical upkeep of your website.

Online Reputation Management (ORM): Monitoring of reviews and online mentions, encouraging positive customer feedback, and responding to reviews on your behalf where authorized. 72 Design Studio does not guarantee specific rankings, review outcomes, review removal, or search result placement, as these are controlled by third-party platforms outside our control.

Subscription Terms

Automatic Renewal: Subscription services renew automatically on a month-to-month basis until canceled in writing.

Billing: Monthly billing for any subscription service begins on the date that service starts, regardless of the status of any related design project.

Fair Use Policy: Maintenance subscriptions include updates subject to fair use. A support request is defined as any task or inquiry requiring more than 15 minutes of staff time. Requests that are excessive in frequency or reflect ongoing indecision rather than genuine business need may trigger a plan review. If we feel a client is approaching that threshold, we will communicate openly before any changes are made.

Cancellation Policy

Notice Required: Cancellation of any subscription service must be submitted in writing or by email a minimum of 30 days before your desired termination date. A cancellation confirmation will be provided within 3 business days.

Effect of Cancellation:

* Hosting: Your website will go offline at the end of your final billing period unless you have arranged to transfer hosting elsewhere.

* Maintenance: Ongoing updates and support will cease as of your termination date.

* ORM: Ongoing reputation management activity will cease as of your termination date.

* Since one-time design projects are owned outright by the client, cancellation of a subscription service does not affect your ownership of your website design, code, or content.

Non-Payment: Repeated failure to pay on time for a subscription service may result in suspension or termination of that specific service.

Refunds

Design project payments are non-refundable once work has begun, except as otherwise stated in your service agreement. Subscription fees already paid are non-refundable, and no partial refunds are issued for unused portions of a billing cycle.

Scope & Limitations

Requests outside the scope of your design project or subscription service, such as eCommerce functionality, membership systems, or custom third-party integrations, may require additional fees or a custom quote.

Direct access to the hosting server or backend infrastructure is not provided for hosting subscribers. This protects the integrity of your site and the security of your data.

Payment

Accepted Methods: We accept all major credit cards, PayPal, ACH bank transfer, and cryptocurrency (BTC, ETH, and XMR). Clients paying in cryptocurrency receive a 15% discount on their monthly rate for subscription services.

Late Payments: Payments are due on your invoice due date. A grace period of 5 calendar days applies before late fees are assessed. Late payments are subject to an 8% monthly late fee. Subscription accounts more than 15 days past due may be suspended.